Frequently Asked Questions
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How are request for repairs paid?
Requesting a payout for repair is simple. Get an assessment done for parts and labour by your licensed mechanic then raise the request in our (Customer Portal). A Motor Assured representative will review and provide feedback via the customer portal. Once approved, payments will be made directly to the mechanic.
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Can I take my vehicle to any mechanic for repair?
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Is my contract transferable?
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Can I buy a plan for a vehicle I don’t own?
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Do I really need a vehicle extended warranty?
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What kind of replacement parts will be used on my vehicle?
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When can I use my plan?
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How does towing/roadside assistance work?